In this What Would You Say?: Delivering World-Class Customer Service, top industry professionals break down one question, providing unique viewpoints and thought-provoking insights. Fuel’s CEO and Co-Founder, Alex Kutsishin, ask nine experts in their field: What is the most important quality that defines world-class customer service? This series features insights from: Gloria Mayfield Banks, Craig Cushman, Mark Brown, Randy Haveson, Justin Thorstad, Todd Duncan, Penny Zenker, Dr. Chip R. Bell and Sharla Jolley Ellis.
Todd Duncan is a sales entrepreneur, three-time New York Times bestselling author, and globally-recognized educator in the mortgage, real estate, banking, and financial services sectors. Starting as a Real Estate Broker and Licensed Loan Originator, he negotiated and financed over 5,000 transactions in 12 years. He then founded The High Trust Company to revolutionize how sales professionals build high-performing businesses.
Todd's reach has 100 million students worldwide, becoming the leading authority on how to build HIGH TRUST with clients. A highly sought-after speaker, Todd guides audiences to accelerate client connections, increase conversions, and foster lifetime loyalty.
Author of 22 books, including three New York Times bestsellers, Todd’s insights have been featured in SUCCESS, Entrepreneur Magazine, The Wall Street Journal, FOX, and CNN.
