In this What Would You Say?: Delivering World-Class Customer Service, top industry professionals break down one question, providing unique viewpoints and thought-provoking insights. Fuel’s CEO and Co-Founder, Alex Kutsishin, ask nine experts in their field: What is the most important quality that defines world-class customer service? This series features insights from: Gloria Mayfield Banks, Craig Cushman, Mark Brown, Randy Haveson, Justin Thorstad, Todd DuncanPenny Zenker, Dr. Chip R. Bell, and Sharla Jolley Ellis.
Gloria Mayfield Banks—global speaker, coach, and #1 Earner at Mary Kay—reveals the game-changing strategy to make your product or service utterly indispensable to clients.
Craig Cushman, seasoned sales strategist and social selling expert, highlights the one essential trait that defines both outstanding customer service and world-class humans.
World Champion speaker and executive coach, Mark Brown, explains how to tailor your offerings to truly meet your client’s real needs.
Randy Haveson, award-winning speaker and best-selling author, unveils how a personal touch can transform client support into a world-class experience.
Transformational coach and seasoned real estate investor, Justin Thorstad, presents his three core values that define exceptional customer care.
Todd Duncan, three-time New York Times best-selling author and Fuel's Co-Founder and President, shares how exceptional customer service naturally drives valuable referrals.
Leading productivity expert and author Penny Zenker, imparts why taking full ownership—especially in customer service—is key to lasting success.
Dr. Chip R. Bell, Professional Experts mentor and award-winning author, highlights the crucial importance of answering your client’s biggest question: 'Can I trust you?'
Top 1% mortgage originator, Sharla Jolley Ellis, reveals why her team's success is rooted in customer service that builds unwavering client trust.
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