Step into the world of legendary service innovation with Dr. Chip Bell, a global authority on customer loyalty and bestselling author of Inside Your Customer’s Imagination. In this dynamic audio course, you'll learn how to transform ordinary transactions into unforgettable, loyalty-building encounters. With powerful insights and memorable strategies—like “purpling” and “monogramming” your customer's experience—you’ll gain the tools to create lasting emotional connections with those you serve. Complete with practical performance tests, this course helps you not just understand innovation, but apply it. Discover how to make your brand not just remembered, but truly loved.
This audio course is equipped with applied learning exercises to help enhance your performance experience.
Dr. Chip R. Bell is a leading authority on customer loyalty and service innovation, renowned for transforming the customer experience landscape. He is the bestselling author of numerous books, including Inside Your Customer’s Imagination, the 2021 Axiom Business Book Award winner. For nine consecutive years, he has been ranked among the top ten keynote speakers on customer experience by Global Gurus, thanks to his groundbreaking work in "customer journey mapping."
Through his engaging keynotes and award-winning training programs, Dr. Bell equips audiences with actionable strategies from industry leaders. His thought leadership has been featured in Forbes, Fortune, and The Wall Street Journal, and he has appeared on CNN and Bloomberg TV, inspiring organizations worldwide.
