Step into the world of legendary service innovation with Dr. Chip Bell, a global authority on customer loyalty and bestselling author of Inside Your Customer’s Imagination. In this dynamic audio course, you'll learn how to transform ordinary transactions into unforgettable, loyalty-building encounters. With powerful insights and memorable strategies—like “purpling” and “monogramming” your customer's experience—you’ll gain the tools to create lasting emotional connections with those you serve. Complete with practical performance tests, this course helps you not just understand innovation, but apply it. Discover how to make your brand not just remembered, but truly loved.
This audio course is equipped with applied learning exercises to help enhance your performance experience.
Dr. Chip Bell, global authority on customer loyalty and bestselling author of Inside Your Customer’s Imagination, reveals why adding value alone is no longer enough to create a truly memorable customer experience.
Discover how to turn everyday customer interactions into unforgettable, loyalty-building experiences by engaging all five senses in this powerful lesson from Dr. Chip Bell.
Dr. Chip Bell reveals how the power of customer clairvoyance elevate your service from expected to exceptional, creating the kind of experiences that turn customers into lifelong fans.
Discover how Chip Bell reveals the power of “monogramming” your customer experience—personalizing each interaction in a way that makes every customer feel seen, valued, and uniquely understood.
Renowned customer loyalty expert, Chip Bell, reveals how weaving unexpected moments of fun into the customer experience creates joy, sparks loyalty, and transforms service into something customers can’t wait to share.
Discover how Dr. Chip Bell, renowned customer loyalty expert and bestselling author, shows that the most unforgettable customer experiences aren’t delivered—they’re co-created.
Dr. Chip Bell, renowned for reimagining customer service, introduces the powerful concept of “purpling”—the art of delivering a royal-level experience that makes customers feel celebrated, not just served.
Discover how Dr. Chip Bell reveals the power of comfort in customer experiences—showing how thoughtfully reducing friction, uncertainty, and stress can elevate every interaction into a moment of trust and ease that keeps customers coming back.
Dr. Chip Bell explains that to get raving customers you need to go above good service, and surprise them.
Keep the Good Feeling
Customer loyalty expert, Dr. Chip Bell, shares the importance of prepping your customers for a unique experience, and then maintaining that good feeling even after it's over.
Speaker bio
Dr. Chip R. Bell is a leading authority on customer loyalty and service innovation, renowned for transforming the customer experience landscape. He is the bestselling author of numerous books, including Inside Your Customer’s Imagination, the 2021 Axiom Business Book Award winner. For nine consecutive years, he has been ranked among the top ten keynote speakers on customer experience by Global Gurus, thanks to his groundbreaking work in "customer journey mapping."
Through his engaging keynotes and award-winning training programs, Dr. Bell equips audiences with actionable strategies from industry leaders. His thought leadership has been featured in Forbes, Fortune, and The Wall Street Journal, and he has appeared on CNN and Bloomberg TV, inspiring organizations worldwide.
