Fuel-On-The-Go’s What Would You Say? series is an audio-driven, no-performance-test course featuring insights from multiple customer service experts as they explore diverse perspectives on one compelling question.In this course, Fuel's CEO and Co-Founder, Alex Kutsishin, asks several successful leaders the same pivotal question: What would you say to a Customer after they said, “Last time I used your company, it was a horrible experience?" Each provides a different perspective on how to navigate this challenging situation. This series features insights from: Gloria Mayfield Banks, Randy Haveson, Mark Brown, Justin Thorstad and Craig Cushman.
Todd Duncan is a sales entrepreneur, three-time New York Times bestselling author, and globally-recognized educator in the mortgage, real estate, banking, and financial services sectors. Starting as a Real Estate Broker and Licensed Loan Originator, he negotiated and financed over 5,000 transactions in 12 years. He then founded The High Trust Company to revolutionize how sales professionals build high-performing businesses.
Todd's reach has 100 million students worldwide, becoming the leading authority on how to build HIGH TRUST with clients. A highly sought-after speaker, Todd guides audiences to accelerate client connections, increase conversions, and foster lifetime loyalty.
Author of 22 books, including three New York Times bestsellers, Todd’s insights have been featured in SUCCESS, Entrepreneur Magazine, The Wall Street Journal, FOX, and CNN.
