Fuel-On-The-Go’s What Would You Say? series is an audio-driven, no-performance-test course featuring insights from multiple customer service experts as they explore diverse perspectives on one compelling question.In this course, Fuel's CEO and Co-Founder, Alex Kutsishin, asks several successful leaders the same pivotal question: What would you say to a Customer after they said, “Last time I used your company, it was a horrible experience?" Each provides a different perspective on how to navigate this challenging situation.
Gloria Mayfield Banks, Mary Kay Cosmetics’ #1 earner, shares her wisdom on approaching this situation with gratitude.
Best-selling author, and certified life coach, Randy Haveson, shares his unique experience working for Disney and how he would address this challenging situation.
Mark Brown, a world champion speaker and executive coach, shares his expert advice on winning back an upset customer.
Justin Thorsted, a transformational coach and serial entrepreneur, delves into the power of honesty and the fundamental human desire to be truly heard.
Craig Cushman, a seasoned sales strategist, reveals how negative feedback can actually be a hidden treasure trove of opportunities.
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